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When payments misses a trick
I’ve lost count of the number of times I’ve written about how innovation in payments must reduce the friction in the transaction process if it is to have any chance of succeeding and capturing the...
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The decline of the bank branch
According to the Campaign for Community Banking Services the rate of UK bank branch closures has accelerated, with banks on track to close around 650 branches this year, following 500 in 2014 and 222...
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Apple Watch six months on
Recently I realised I’d been wearing my Apple Watch for six months and it gave me cause to reflect on how it had fitted into my daily routine. When my Apple Watch arrived six months ago I hadn’t worn a...
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A week with Mondo
Last week the nice people at Mondo signed me up for the alpha of their new payments product. Mondo is one of the new generation of companies applying for UK banking licences who aim to fundamentally...
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Contactless payments (and more) with Kerv
Recently I caught up with the team behind Kerv, the contactless payment ring. Kerv has taken an innovative approach to contactless payments by creating a product that is both convenient and robust....
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Friction and frustration in payments – the state of UK contactless
There’s been a lot of comment recently about the success of contactless payments in the UK. I’m a big fan of contactless payments, especially when they’re secured and tracked using Apple Pay....
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Context and immediacy in payments
I’m always interested in trying out new stuff, especially when it’s related to payments. Earlier this year I jumped on the Mondo Alpha launch as I wanted to see just how different their payment...
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Is paying with contactless too easy?
Earlier this week BBC News wrote a piece on contactless payments under the title “Will paying with contactless cards make us less healthy?”. The contention here is that paying with contactless is so...
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The opportunity for ‘new’ banks (and don’t try doing business on a bank holiday)
There’s lots of talk about how big the opportunity is for new banks to do banking differently but what really matters is the experience for customers day-to-day. My colleagues at Disruptive Views have...
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Where’s my new business bank?
One of the tasks on my to do list is to look for a new SME business bank for day-to-day transactions. Currently I use one of the legacy banks and its products and service are, well, legacy. It’s...
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